Effective Date: July 9, 2026

At Artivest, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This Return & Refund Policy explains the conditions, procedures, and timelines for returning eligible products purchased from artivest.shop.

1. Return Eligibility

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, unwashed, and undamaged.
• All original tags, labels, and packaging must be included.
• The item must be returned in the same condition in which it was received.
• Proof of purchase or your order confirmation may be required.

Non-Returnable Items

The following items are not eligible for returns or refunds:

• Personalized or custom-made products.
• Customized or made-to-order items.
• Final sale or clearance items marked as non-returnable.
• Products showing signs of wear, washing, alteration, or damage after delivery.

2. How to Request a Return

To initiate a return, please contact our customer support team before sending any items back.

Email: info@artivest.shop

Please include the following information in your request:

• Your order number
• Your full name
• The reason for your return
• Photos of the item (if it is damaged, defective, or incorrect)

Our support team will review your request, provide return instructions, and guide you through the return process.

3. Return Shipping

We are pleased to offer FREE return shipping for all approved and eligible returns.

Once your return request has been authorized, we will provide detailed return instructions. There are no return shipping charges for approved returns.

4. Exchanges

At this time, Artivest does not offer direct product exchanges.

If you would like a different size, color, or style, simply:

• Return your eligible item for a refund.
• Place a new order for the item you wish to purchase.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, we may request:

• Photos of the damaged or incorrect item
• Photos of the product packaging

If your claim is approved, we will provide either a replacement or a full refund.

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

• Your refund will be issued to the original payment method used during checkout.
• Most refunds are processed within 5–10 business days, depending on your payment provider or financial institution.
• Original shipping charges (if applicable) are generally non-refundable unless the return is the result of our error.

6. Rejected Returns

Returns that do not meet our eligibility requirements may be declined.

Examples include:

• Worn or used products
• Washed or altered items
• Missing original tags, labels, or packaging
• Products returned after the 30-day return period
• Items damaged after delivery due to misuse, negligence, or improper care

If a return is rejected, the item may be shipped back to you, and no refund will be issued.

7. Lost or Stolen Packages

If your package is lost during transit, please contact us as soon as possible so we can assist you in working with the shipping carrier.

If the carrier’s tracking information indicates that your package has been successfully delivered, Artivest cannot guarantee reimbursement for lost or stolen packages. However, we will gladly assist you in investigating the issue and provide any documentation required for a carrier claim whenever possible.

8. Contact Us

If you have any questions regarding returns, refunds, or your order, our customer support team is happy to assist.

Business Name: Artivest

Website: artivest.shop

Email: info@artivest.shop

Business Address: 1690 DETROIT AVE 1, Concord, CA 94520, United States